One of the main challenges facing today’s public mass transit systems is keeping up with the growing demand for efficiency while maintaining low costs. As a response, many transportation agencies have created mobile applications that allow customers to receive updates, purchase tickets and search schedules on their mobile devices so as to increase the ease and efficiency of traveling. A case in particular NJ Transit used outreach tools such as surveys to improve upon their mobile systems. Based on their findings they found two main issues. First, the network failures in tunnels and rail lines (dead spots) make it difficult for passengers to load tickets and schedules on their devices and therefore discouraging users. This is being addressed with the implementation of Wi-Fi on the trains to prevent loss of service. The second issue is the amount of data and battery usage the application requires, which is being addressed by adding new charging stations to major hub stations such as Secaucus Junction and Newark Penn Station. Another application feature allows the user to save schedules as images decreasing data and battery usage. This case highlights how the most valuable source of information for any transportation agency is public feedback.
